One thing we can be sure of is that our binary buddies will never spend two days in a row, exactly the same. Sometimes we change it ourselves, add new software to perform some desired task. Install new hardware such as an external back up drive or a new microphone. Sometimes it is a mystery how we turn off the computer at night and the next morning when it fires up there are changes made without our knowledge, some good and perhaps some not so good. It’s the not so good ones that perplex and frustrate us, especially if we don’t know how to fix or undo the change. The other issue that goes along with this is we don’t know which service or company to contact for help.
Example: A recent Windows update was thought to be the cause behind the speakers suddenly going silent. A call to Microsoft resulted in the user being told to plug in the speakers. They were already plugged in just not working. Here is where the problem arises. Speakers are hardware, the hardware works because of software called drivers, specifically designed for the audio card in that computer. That driver is provided by either the computer manufacturer if it is a major brand or by the maker of the audio card. It is not provided by Microsoft or their Windows service. So calling Microsoft to fix another manufacturer’s hardware would be akin to calling Comcast to fix our dishwasher.
Another example was a user whose AVG antivirus stopped working. A call to Comcast resulted in an attempt by Comcast to install Norton on the computer without removing the non functioning AVG. Now neither system worked, both antivirus programs were trying to start, then they would crash, try to start, crash on and on. Error messages were popping up on the screen and the poor defenseless PC was being over worked trying to start two systems that refused to start. In this example it should have been AVG that fixed their problem. Comcast doesn’t own AVG, nor service it. Again, calling Comcast to fix an AVG problem is like calling the car mechanic to change the refrigerator light bulb.
Still another example of who you should call for help. A client decided to take my suggestion and buy their own Internet modem so as to save the rental fee on the modem provided by their ISP. (Internet Service Provider) This example happened to be Centurylink but it holds for all providers. The client ran into some difficulty installing the new modem and couldn’t get online. A call to Centurylink resulted in being told they don’t support any modems except their own. A call to the modem manufacturer resulted in some technical jargon regarding settings to be obtained from the ISP. Which brought the client back to Centurylink and round and round.
So the question is, does there exist a single source of help that can address all the issues, knows what company belongs to which piece of software or hardware and understands how they all fit together? Of course there is. Call a LOCAL computer technician. It’s what they do.
Court Nederveld owns his own computer consulting and fixit service –Bits, Bytes & Chips Computer Services. He makes house calls in Punta Gorda/Port Charlotte! You can reach him at firstname.lastname@example.org or 941-626-3285